Shipping & Delivery Policy

Last updated: 9 February 2026

Thank you for shopping at gotomarti.com.

Please review our shipping policy below before placing your order.

📦 Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Once processed, your order will be handed over to one of our trusted shipping partners.

Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Delivery Time in the UK

Orders within the UK are typically delivered within:

2–7 business days

Delivery times may vary depending on:

• Your location and delivery postcode
• Courier service availability
• Public holidays
• Weather conditions
• Unexpected operational delays

While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates.

📍 Regional & Remote Areas

Deliveries to regional or remote areas of the UK may require additional transit time.

Some remote locations may experience longer delivery windows depending on courier coverage.

📦 Tracking Information

Yes, all orders include tracking.

Once your order has been dispatched:

• You will receive a tracking number via email
• Tracking information may take up to 24 hours to update

🏠 Incorrect Shipping Address

If you entered an incorrect shipping address:

• Please contact us within 12 hours of placing your order
• Address changes cannot be guaranteed after processing begins

We are not responsible for failed deliveries resulting from incorrect address information provided by the customer.

📦 Damaged or Lost Items

If your item arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or expected delivery date.

Please include:

• Order number
• Clear photos of the package and product (if damaged)
• Any relevant delivery information

After review, we will provide an appropriate solution, including replacement, reshipment, or refund where applicable.

❌ Order Cancellation

Pre-dispatch cancellation requests should be made as soon as possible, ideally within 12 hours of purchase.

If an order has already been dispatched, please follow our Refund & Return Policy. This does not affect any statutory cancellation or return rights that apply after delivery.

🌏 Fulfilment

Some products may be dispatched through international fulfilment partners before final delivery in the UK.

The UK delivery estimate shown above applies unless a different estimate is displayed at checkout.

Any applicable charges will be shown at checkout where required.

📞 Need Help?

If you have any questions regarding shipping or delivery:

📧 Email: [email protected]

Gotomarti Customer Support
London
United Kingdom

Business Hours:
Monday – Friday
09:00 – 18:00 (UK time)

We aim to respond to all enquiries within 24–48 business hours.